Welcome to PCdied.com (This is not an official HP.com site! of any kind shape or form!)
For all real  HP help, docs and drivers, & their forum, please go here !

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These pages cover the causes of most dead PC's. ( Laptop or Desktop (LT/DT)  
Warning if you never backup your data, maybe now is the time to act  (all ways)!

Before working on any HP PC, know your service tag lines 1,3,5.  

Guessing , is not only expensive and a great waste of labor and time.
Many do love to guess, so here is my list (short 4)below or  for fun, see my nifty dozen reasons.
There is no order to guessing, much, only luck or fate rules the universe and for sure in  this domain.
What are the 2 biggest time wasters? , on PC (be sides owning one (hehe), well that is running any laptop with a bad shorted battery , remove it and park it, number 2 is installing the OS on a bad HDD.
end guessing, and such. (end fanning flames to poverty) {hehe}

General topics: (thing to know and understand before service actions are taken)
Why LAPTOP's are so hard to repair?

How does BIOS work?, basic flows and order.

Try to know these  things before working on any computer:
When I touch a PC, I Carbon14 Date it first (how old is it)? Age matters. (matters when getting support or not, getting parts, books, upgrades, drivers, and more...)
  • If your PC was an Airplane,  it would have crashed long ago.  No , really. (vast single point failures here, and no redundancy here!)
  • The old and classic: Is the  hardware or the  software failing?, we use a  Linux boot CD/DVD or USB stick and learn that in a few minutes.
  • The hardware has over 3 Billion transistors that can fail. (but for sure is one of the 10 modules in the magic black box are bad or the power pack & 2 batteries. )  Think MODULES:  (as in minimum replaceable modules (MRM)
  • The hardware can be good /bad or ugly, what is ugly? that is intermittent or the screen is bad and is ugly. Ugly can also mean , PC boots over and over , stuck in a loop unending and the OS never runs , again. 
  • No PC on earth lasts forever, not even mother Earth, (entropy happens , it's an  endless process of decay,,,)  Expect failure... or learn to upgrade every 5 years. (buy a new PC and give yours to  a kid?)
  • All PC's made, the raw electronics have service life of  about 20 years ,longer kept cool.  (there are exceptions but no need to go there now) The main battery is very short lived, the CMOS battery can fail in 5 years easy, The BIOS lasts for 100 years, (proof)
  • The HDD has service life of about  10 years,  (parked way longer) A SSD upgrade helps in the regard. (Solid State Drive, means no motor, no disk inside) The tests are here.
  • The early PCs up to year 2010 most had CCFL screen back lamp tubes, that love to fail dead in 2 years flat (5 on average?), (LED  screens are VASTLY better)
  • Do not hot switch any parts inside any computer (I will not cover exceptions like USB,etc)   Remove the power cord and LT main huge  battery, and push the power button until all power is discharged from the PC power bus structures, then play with PC's modules.
  • Do not replace the CPU , first.  it's the last part to fail, if ever, leave it alone, but do keep the TIM good, Thermal interface material, (thermal paste 'grease' ) fresh. (at the heat sink, CPU juncture) In fact,Intel has x3 thermal protector inside the CPU, and is super effective.
  • Clean the PC, not one PC lasts operated like this.( PCs on all day long will pack full of lint , and must be cleaned every year)
Most diagnosis, is all about dead things,   the endless sea of all possible dead things.
Thus the focus of my pages are all about that. (I try to avoid BIT Flipping issues , MS changes windows like , the weather does, even changes for the sake of change alone, omg)
Software to me is like changing dirty socks, no really! IT IS ! For most owners,  of HP  (and all others too) THE OLD: "Hey honey, my PCs borked,  ok  babe, hit F11 and reload to clean socks." BINGO" !

DEAD THINGS:  (Black screens or Windows login missing and more, lots more, here...)
This is my running list of symptoms problems , dead things , tests and cures.   
Best to first focus on screens, is the screen dead?
Then are the BIOS screens all dead, did you know the BIOS screens work great (all but F11 key can fail)EVEN with the HDD and DVD drive removed ! (to be clear there is no operating system there now, with HDD removed and BIOS still works)
Is the fan dead, is the screen dead ,is BIOS screens dead or only they work , does the DVD tray drive eject?  If a Desktop?, do all 3 fans work, PSUCPU  /GPU,  (the latter is present on 1/2 the video cards made and for sure all Gaming level cards, most have a fan)
Many things can go dead for the lack of a Software driver, we call them drivers for short.  All chips and cards, and modules need a driver or  that  DEVICE,  will be dead or 1/2 dead. 
  1. Overheating , Did you ever clean your PC? yet;  did you know lint can stall a fan? and render vents USELESS?
  2. Power okay?, no PC runs power free, nor will it run if regulated power can not regulate the RAILS to spec. (see here for spec. examples)
  3. Is the Laptops main battery shorted, remove it, does the PC run great now,  sure it does.  keep it out forever you can,  or buy a good battery (duh?)
  4. Is my PC's COIN CELL battery  Dead ( or weak) Or what is CMOS Memory?
  5. Most screens 2010 or older, run   the old weak tech. CCFL lamps and all  go dead/ dim / yellow, or strobes oddly or only works half the time!, all can do this even after only 2 years old, (most are 5year life spans)
  6. Lost your password?, any  and all see here.
  7. The Black screen of death BSOD (all ways)
  8. If you  think, only the screen is dead? on the (monitor or display or Laptop screen?)
  9. BSOD's  Blue screens of death with funny geek like messages in white  text ? or even  new  W10 BSOD's and the F8 cold boot easy cure !!!
  10. Why not to run W10 or upgrade any  PC older than 2006. (Intel/AMD)
  11. Why do I need drivers?
  12. Why is device manager so hard to find in XP?        
  13. Is my Hard Drive dead ?  and the tests seen there.
  14. blank.
  15. Are your  BIOS screens are all  Dead ?  (on demand ESC F9 and F11 are dead keys at power on? )
  16. What if I see all white screen, no matter what?        or see  dim screens or sleep mode.
  17. You got funny lines in the screen?, usually a bad screen , this.
  18. Windows 10 upgrade (or? clean installed) killed my PC (HP has the answer) (hint, never upgrade any PC without asking HP first if it's ok. (ok?) ( never do this on 2005 and older PCs)
  19. Rare, but possible  The charger chip is on the  MOBO and  can fail  (or modules or battery  inside  can short out and overload the poor thing)

  20. What are  PC Beep/blink  P.O.S.T error codes  . (we diagnose these first, but the CODES ARE NOT STANDARDized and for sure horrible documentation, on any PC older than 10 years.)
  21. Why is my Windows dead ?
  22. Windows runs but has errors so I , I look for corrupted windows files, with SFC (knowns as "System File Check")  {healing wounded windows is crazy complex, re-install it and see if that fixed it,  or A/V scans, or HDD tests, and more}
  23. If Windows is dead the F11 key is your best way forward (data is backed up) power on , hammer F11 key. tap tap tap bam , recovery processes. (do it!)
  24. Avoid BIOS FLASHING.( leave it alone or risk bricking your PC) BIOS lasts for 100 years, leave it the H3LL alone. (but do change out the pesky coin cell now)
  25. See my beyond BIOS fails and cures.      
  26. Why is BIOS so hard to understand? (it is only firmware. but is complex sure, if you dig deep it is.)

  27. Get rid of XP , XP is a Virus Magnet ! (or see better versions of it)
  28. (Buy a used CHEAP PC, > a Windows 7 PC of any kind is easy to find used,  and has full support. (cheap new monitors too)
  29. Virus scans?
  30. To test  most of a system (even HDD missing/removed) use a live boot media test (CD/DVD/USB-stick)

  31. Next is to Backup your data ( in a PANIC ?)
  32. If the above checks are good , and live CD test passes,  but the HP Windows install media fails !, then  the HDD is TOAST  see how to run the Linux drive tests here.
  33. Last is more dead things,  my short  list of odd things that love to die in Windows...
  34. Windows Fresh installs?    or see my bad Windows page, and F11 cures.
  35. Odd facts about  windows installer program disks (setup.exe)  (warning XP asks for  floppy disk, driver, good luck there, hitting F6)
  36. Cloning a boot HDD to SSD drive.
  37. Devices are dead?  I look in Device Manager below,  and it is missing and PnP can't fix it? and I have no idea which chip is there? , what can I do?,  Use the chip sniffer  program to find it
  38. Windows 10 driver issues. (chip set issues)
  39. NOISE?  Lots of ways to get noise, in fact all PC's  make noise (with fans or HDD) but what if it's ABNORMAL.

  40. UPgrades / great links and facts on Defunct chip makers .  UPGRADE can and do fail, all the time.  Some are not even curable.
  41. Why is my  OS Slammed? (HP built your PC but some bad guy, killed all that great HP structure?  or is it just boot safe issues from  UEFI/GPT pitfalls
  42. Why is my  internet  dead?(new)
  43. My external HDD (or SSD) is  dead or acts oddly? tests?, or how to build a better one or fix yours?
  44. My Windows install  disk or usb memory install stick will not boot.
  45. I rebuilt my cheery switch  keyboard.
  46. I rebuilt my XW4600 for my media server (MKV), as seen here, and the pitfalls (few)

Where is the Device Manager DM ? after XP it's in the control panel, but on XP it's hidden.
  2 Ways to reach DM (there are more) but this is easy.
Any time a device of any kind fails, (say the  sound chip is dead or Ethernet) we look here to see if the DRIVER is missing , messed up or bleeding yellow or Red, or Unknown marks.
Way 1 is , go to control panel and click device manager, easy no, but not in XP.
Way 2, is open the search box, and paste   this. %systemroot%\system32\devmgmt.msc
On my PC just pasting/ typing  "devmgmt.msc",  in the run box works too., no quote marks.
Plug and Play (PnP or P&P) looks for drivers in the local cache first (in windows folders for such things) then if that fails it goes here to MS driver servers, (long list some not active now)<<< this is now dead, for XP and VISTA.
If you see a driver missing below and internet is working, you  know know that the MS servers failed to match you up.
MS must match the exact chip to a matching driver and to the OS running, a 3 way match up, and knowing this one fact you too can see why it can fail so easy ( #1 way is running dead XP)

See The web site on Drivers)(off my site).

See my driver page here, I cover lots of ground, me with lots of experience back to 1981, and even older non- PC's, before that, to 1974.

This is DM, see my right clicking a good driver, and then I can pick update driver software?
Driver below can be,  missing, unknown or yellmarked or red marked, all 4 ways are bad drivers !

Getting HELP?:  SERVICE TAGS; To get help?, know what your tag states !
When asking for help online or even on any of HP's many forums , you need to tell the helpers your service TAG model information.
1 example of 1000's:
This is  DV5 (one of 9 generations, near endless expanded !) and is 1250US,  the US means for the united states. 
Note the name Pavilion, can be desk or laptops with same name, so means little. (All that matters is what YOUR tag shows, not mine)
Not only that but some Pavilions are Laptop others are Desktops,  (confused yet?) Tell the helper,what you have, say "I have a laptop with tag, info of..." bla bla" and win.
As see bottom of LT. See this?

HP 17 (wifes)  see that e67cl there,  that number matters to get any help at all.  the  xxxxxxxxxxx#ABA number can be useful for buying parts on the hp parts surfer pages.
that p/n product , ending and #ABA is important too.

Clearly the DT has  TAG seen here or on any of its sides/top. This is a  DESKtop Pavilion, unlike any Laptop Pavilion.
My PC,  this is my Elitebook LapTop. (with serial nums neutered.)   This and most laptops can have 5 network chips , 3 sound chips,  and 3 video cards used as options, (knowing all 3 lines here is the key) Only sometimes is the serial needed. 

Parting shot? on drivers ,  the PC may look the same as others, but sorry it is not,  not at all , it's no toaster.

For HP help?

Not black screens of death, not BIOS dead.!
No beep error codes , or blinking LED codes, to hunt down and solve.
The modern PC can boot from HDD, SDD, CDROM, DVD, USB memory stick and even SD card.(seen in Camera's)
If it can boot to CD , or anything, the BIOS is mostly ok only your HDD fails to boot and fails to do so using the HP F9 key.
My Laptop, I power on and quickly hammer the  hot key  F9 (   The device must be enabled and seen in BIOS, or the DEVICE say the HDD is in fact dead or cables to it fell off.
If all devices boot (says CD and USB stick) but not the F9 key ,  the HDD is dead,  if the F9 fails to show the HDD as choice this means the HDD is not responding to, PnP scans, and is acting dead, (cables to it not fallen off ,sure)

BIOS IS OK,  lets say it can boot to any bootable USB memory stick(aka, thumb drives) or to CD boots or DVD boot disks, so BIOS is OKAY.

At this point the HDD will not boot ever.
You can't boot WINDOWS ? (or what ever OS you run ?) OS = Operating System.
If your HDD motor is dead, no sound from it  (ear pressed to drive case) it's a dead  drive and no data recovery is now possible , buy  new drive and reload the OS.
If you think the HDD has some life left, then we test it. (next)
Lets say the HDD sounds ok, you hear it's motor spin,  we must test the HDD, after all the HDD must  be good first , or installing a fresh OS, will fail.

In any case, Backing up your data is first. (got data? to SAVE?)


Once data is recovered we can work on getting the HDD back alive. (all tests are here for Mr. HDD are here)

The 2 test disks ( DVD or USB memory stick)  I use are Linux, life or Windows PE live.

LIVE  LINUX Ubuntu install disk(or USB stick) and click LIVE TEST.

My favorite PE  disk of all is here,  at Mr. Gandalf's pages

    OS corruptions:?
    If just Windows is dead or sick see this page here.

    HP has a newer software package for diagnosis that does this called,  the HP Support Assistant (download it)

    White Screens of death?, WSOD?

    Not to be confused with lines on the sceen even in BIOS,  that is a BAD CLD display panel. (unless its Solder ball failure)
    The GPU chips on all 2008 love to do this, (the 2008 year solder ball problem) or a bad screen. (caused by USA new laws on LEAD solder used on CHIPS)
    If the VGA rear port  may work ok on laptop but not the built in LCD screen  or the side port for HDMI works plugged in to a TV,  then it may be just the screen but will cost you $100 for your new internal LCD screen (DIY cost ,no labor)
    If the GPU solderballs are bad. get a used MOBO off EBAY. (replace the  mother board)
    If like me , a HP 8540 Elitebook a used GPU card slides in, card is like $20 used off Ebay.
    The cables can come loose to the screen , yes inside LT.  Check them out, re-seat them.
    On a desk top the Video card comes out, if not turn off the MOBO mounted chip,  in BIOS and then add a new Video card in a PCI slot and turn it on in BIOS,then do tests .
    If you have  dead external screen try it on another PC, to test any suspect screen.
    The Desktop high performance Gaming Video cards have an auxiliary ATX-12v(EPS)DC power jack and cable to the PSU, if it fell off, then VGA will FAIL. (or you forgot use a PSU  with this optional  EPS feature?)
    The screen stuck dim or went to sleep?

    Why are Laptops so hard to fix: (easy questions no?) (Compared to a real desktop DT) { I only use my LT on Vacation }
    1. They are not standardized like wonderful desktops are via ATX spec. That means parts are all custom made and only fit this EXACT Laptop. (3 exceptions, CPU,HDD and DIMM sticks, are shared between many makers of PC, but are not generic in any way)
    2. Desktops are more modular. I can add in cards to it, to replace things that don't work right or to expand., the Laptop is less flexible in this way.  On my DT , I can put in a new video card to upgrade Video performance, even run $60 games.
    3. The Desk top has a standard PSU, seen here.
    4. The Internal Display can't just be swapped in 1minute flat, like all DT can be done,  making dead screens very hard to test. (but most LT have an External VGA 15p jack to try)
    5. Just because the rear VGA works?,  it only means there is Video to  at least the VGA 15pin jack.(there is a 1 chip buffer difference from inside to outside video that can fail.{but is unlikely to do so} If VGA jack works most times the screen is bad inside.
    6. The Laptop is very hard to disassemble.  Some are extra hard, many require the Processor to be removed, before the case lid comes off. (means the thermal heat sink thermal compound is now rendered useless, and needs to be replaced)
    7. Some LT made in Japan are a true horror. In that it has screws then MAGIC pry points to get it to snap apart then breaks before you can get it right. A horror. Never by NON USA LAPTOPS.
    8. The HP power pack is custom, but any 19vdc 100watt pack can work great on any HP LT.  Sold everywhere as HP cloned packs, so is never a problem to find one. (pin size matters, bow) The DELL pack is useless... in any HP.
    9. The LT  can have great BIOS diagnosis tools,  memory tests, boot options even mine has  F9 key to let me boot to all things possible attached to my LT, even a USB disk stick, or XD picture card
    10. Laptops overheat easy (with fast processors) and love to suck in lint and clog the fan or vents so easy.    (or failed Heat sinks)
    11. Most laptops do not have a Video card slot,  (my HP8540w/p  does , most don't), yours is a hard soldered GPU chip , on board, so you can't just unplug it , to replace it to see if that was the problem can we.? NO.
    12. Laptops are fragile, and are easy to damage,  for sure used in a very mobile way.  The new HP  Spectre x360, is so very very frail now,  so thin and so easy to bend and damage, I hate it. (but that is what you get with 1/2 the weight of my Elitebook)
    13. Not only that, but the ,most newer NOTEBOOK'S the battery no longer just tips out and comes out in 1 second flat, no,  it's a big job, and those batteries love to fail and you can't just pop it out in 1sec. and see, that the LT (notbook) runs ok now, if yes , BINGO.
    14. The key board is custom, that means that if you spill coffee in it and kill it , then a new one is a long mail order, wait, (one can plug in any USB keyboard and that will work if the coffee  didn't go below keyboard, hummmmmmmm.......oops... boom.... kiss off major chips
    15. The laptop needs custom drivers, to make all those custom buttons you see work (from HP only). (there are other chips there that ONLY HP uses,(like HDD shock protector) finger print chip, and more. no need to list them the HP documents cover all this)

    A/V run AntiVirus scanners to clean the OS,  most times it is a hopeless cause. This topic is what I call the endless story,  cleaning out and infection can be impossible. (easy)
     Run A/V scans on this sick hard  drive,  there are over 50 scanners to run , on the web.
    Called an offline web scan.
    The best way to scan any infected drive is to move it to another PC as a 2nd or 3rd or more drive, or using this external box.
    The best why to clean any HDD, is to not be booted to it, while scanning it. (otherwise the virus does a  great,  WACK-A-MOLE  dance and you LOSE !)
    You can ou specify the drive letter to scan. (if missing the drive letter, add one in disk management) I like ESET offline scanner.(google it)

    MORE DEAD things.?
    • Dead key board?, try a USB external key board at all USB jacks? (desk top or lap) (on my LT, 2 USB 3 ports are dead, because I forgot to load the USB 3 drivers, silly me)
    • Dead mouse?, if wireless mouse try a new battery in the mouse yet?, and try all USB ports.? Same with wireless keyboards, it has a battery to make the magic work.
    • Dead VGA jack, did you press Fn key F4 (Fn+F4) means together? to enable it , mines on  AUTO mode.
    • The newer THIN HP notebooks "Specre" have no VGA jack, so uses a DONGUL. so you will need this for diagnosing say a dead LT screen.
    • If not using HP install disks , many drivers will be missing, and so will USB3.  On mine. The HP.com page has all  25+ drivers there, why not go there get them and load them, and win, or better yet use the REAL HP install media !!!
    • Dead Sound, did you check the ear bud/phone jacks yet?  and that the sound chip drivers are ok and loaded and correct from HP?
    • Did you  go to CP control panel, and click device manager, and see all those messing or messed up drivers?  (connect to internet and right click each bad drive, by name , and UPDATE driver,
    • All this worked when the PC was new,  why not do a F11 restores (older PC's F10)  full HP refresh, this only works of the HDD is good, and never was erased. (or you let Microsoft update your OS and wrecked what you had day one, for HP support)
    • Dim things or stuck in sleep mode.?

    MORE WAYS TO FAIL?  12 or more ways, all common, and simple solutions.
    Any time , if any PC messes up, it can only be 2 things.
    • Hardware (my whole page covers this read on.) (if  Linux  LIVE boots and runs the PC is ok,  then only HDD has issues, (of 2 kinds, it's bad or the OS on it is corrupted)
    • Software. (infections, corruptions abound)  If  one App. is bad, reload it or try a better one , if Window's messes up, re-Install it, using HP media  or the F11 magic restore hot key, documented fully at HP.com)
    1. If it don't mess up BIG battery removed (LT) then the battery is bad,  This battery can short or catch fire, get it out of there, now, and run all day on AC power pack, buy a battery only if  you need one for mobile usage , get a new one.
    2. The PC is overheating if any fans are dead, I sure will and top causes are lint pack up. (same with PSU fan dead, any fan dead)
    3. If all tests fail to show text or graphics of any kind on the Screen maybe the screen back lamps are dead. (if PC is year 2008 see the horrible solder ball failures)
    4. If you use a CD/DVD  boot disk or better USB stick booted same.,  running , LINUX  boot disks or stick, and the PC runs ok, on it then the HDD has problems.
    5. If running Window's XP,  why in the world do that?.
    6. If the RTC , real time/date clock or BIOS settings scramble up, that is a bad CMOS COIN cell  is bad, the BIOS will go NUTS,  avoid this pain and wild symptoms, replace the COIN CELL now. (it can be bad 5 years old , easy)
    7. If the Screen has funny lines, the screen is bad. This is hardware bad most times a defective  screen.  If your screen looks like this, keep the trolls/kids away from you PC.
    8. If you can not reach your BIOS screen using YOUR  BIOS hot key (mine ESC)  then that is a hardware failure, in almost all cases power failure of some kind, (see black screens page)
    9. If the PC works in step 4 then run the Linux HDD test next. Seen here.
    10. If the HDD tests pass then reload HP  Windows, using the F11 key, power on and hammer F11, and HP recover puts  you back to day one,  if it fails to run at all then the PC was SLAMMED.
    11. If Slammed by the bad guy, then you need the HP media kit, talk to THEM.
    12. PC older than 2006 the PC had no F11 magic Key, but had a 3 disk set(typ) that came with the new PC, run those yet? It has EVERYTHING there,  HP apps, and HP driver, the works.

    ODD facts to know about PCs':
    Coin button cells:
    Lithium Coin cell facts: spec. is 3 to 3.4v open circuit voltage, new. and 1 year old.  at room temp (coin cell spec) Keep in mind all PCs have (low Vf,)diode inside from this 3v cell to the NVram. so the RAM may only see 2.6v, new battery.   (3v new)
    The service life max of   COIN-Cell 2032 is 7 years (up to) less PC parked in the trunk of a car. (and worse in Texas, LOL)  worse imported from China coin cell clones, and be horrible quality (and life) Buy a top brand sold here.
    The COIN runs many things inside the PC, not just CMOS backup power.
    The NVRAM  memory can drop out at 2v. The RTC uses this coin cell to not forget time,day,year, (etc) RTC= real time clock chip (hidden deep in  U23 in my PC) in addition so storing your BIOS configuration data, (all)
    The NVram chips  lowest retention voltage (on avg) is about 1.5v. (about) depends on who's chips are actually there in ALL CASES.
    Some RTC chips drop the data at 2.2v. (use these facts as your guide lines)  I use 2.9v, and bam it's in the trash, (err hazmat center)  (oh btw, by the way, Microsoft OS goes nuts with Certificate errors, if the RTC is set to wrong date/times) "read double trouble here"

    The DO not list:   (do I need so say no soda drinks spilled on the key board?)
    Do not run any LT on a blanket locking air vents. (in fact clean those vents often)
    Do not upgrade to W7 or W10 unless HP says its ok, to do so and has matching drivers,  or it's not going to work well.  Why kill HP support?
    Do not listen to MS.com telling you , to upgrade, IGNORE THEM , (They got into big  trouble doing that.. bad act on W10)
    Never hot swap cards of any kind,  means with power applied or battery (LT main battery) still in the system.  (hot swapping USB cables and USB things, is totally ok , by DESIGN)
    Same goes for removing DVD drive. (CD) (all power removed) let it sit for 5 full minutes then play.
    Never use the wrong power pack on a LT, use the correct voltage and watts, try to know there can be up to 3 watts ratings  used from just one model LT,  on mine the fastest GPU and fasted i7 CPU needs the 100w supply or it fails. (double fast , double the heat and power needed)
    On a desktop do not run under powered, PSU's ever. (use same Ampere rating   or more , on every line)  The $ cost of the PSU tells you what is junk and not , mostly, 500 watts or more is wise to buy, I run 800s.  The Cheapest PSU is mostly just pure junk. $15 is a Junker.(new)
    Do not forget to get a real honest to Diety , HP media   install KIT disks (seen below) for you LT,  or better the ISO files and keep them backed up.  Or you will be sorry later. All PC's get infected.
    Get said drivers and install kits, before the 10 year rule, happens and you get NO  HP SUPPORT.

    What is an ISO, it's a FILE  image of  CDROM install disk from Microsoft  or (in this case HP) I can make and ISO from any CD/DVD/BD. Or use RUFUS (free) to make and ISO bootable, memory stick. To burn any DVD use Imgburn (free)

    HP HELP PAGES,  (The Real deal here,  this are the first places to look and get help.... for sure....)
    This is the service tag and all software must match this.
    WARNING some things at HP go BYE BYE after 10 years, last one made!


    HP Parts Surfer ! (click search or even drill down to it by clicking HIERARCHY, then pick laptop or desktop,  and drill to you PC,  if not found then it is obsolete (aka: legacy or Retired)

    This is not HP here, but mine. Why do I need the correct drivers.? (or see here my driver page too)

    Find your  Drivers and or all documents on this PC at HP,  need to match your  SERVICE TAG (and your OS, operating system)

    Install kits:  HP first  (if F11 power on Hotkey fails) HP drops OS support early , 10 year old?, it drops.

    HP get media install kit for your PC.(must match your PC )  (CD/DVD or install USB sticks ) HP does not support old PC's now.

    After 10 years, HP may not have kits.
    On Old systems, HP will direct  you to HP authorized media, kit web sites (3rd party support, ask them or see 2 below)
    Alwasy ask HP first for help. (on the forum below)

    If  HP says, "no longer provides Recovery Media for your model,

    HP Support Assistant software download and run this program, for smart help.

    HP Forums:

    Before posting to any forum , post the full service tag data (some hidden under battery bay box) and what OS you are running. (just DV7 tells them LITTLE)
    HP Forum , ask for help there,  log in and ask any one can.

    Do not use Microsoft Windows install disks or ISO's  to upgrade your,  PC, unless you ask at HP forum first, (they will tell you NO, or will say, x,y,z features will be dead, for sure security software in most cases dead.)  Get and use ONLY HP install disks and drivers from HP.
    USE the F11 key, at power on to restore Windows. (2006 and newer HP PC only)

    Windows OS Install issues:

    The endless pitfalls of windows installs. (setup.exe is the installer file name , later OS uses Windows PE install disks and is 100x smarter this method. Windows 7, with the introduction of PE Install engine usage, and vastly more versatile.)
    OS = Operating System..
    Pitfalls endless , I will do a list, from XP forward in time.
    1. XP installer can NOT find chips on your PC or your motherboard then ask for F6 key and a floppy drive to install this missing critical driver, good luck running any version of XP .
    2. XP plug and play is dead,  sure it is , MS ended that 3 years go. (2017 as I type)  not only that XP  has no drivers at all for newer PCs, for sure  brand new.
    3. VISTA Plug and play is dead now, spring of 2017.  Read my complex driver finder page, for finding the  near impossible drivers, missing.
    4. My HP does not have a F11 recover key function (pre 2006 PCs) so go here.  or the PC I have had a F11 key for recovery but is now dead,  this is a bad HDD or my  PC was "slammed."
    5. Windows is dead, must I do a fresh install?
    6. My UEFI GPT  harddrive or SSD formatted PC will not boot to CD/DVD nor USB stick (sure by design) (turn off  SECURE_BOOT, in BIOS)   << all this new UEFI stuff is very tricky and very buggy, (some have 8 revisions to get it right)  UEFI BIOS
    7. You upgraded your PC to Wndows 10 but HP don't support W10 on this PC, what then? ( find the drivers the hardway, if W10 plug and play fails then there is no other way)
    8. Plug and Play fails with no ethernat cable connected or wifi connected, sure it does, 99% of the time.  The older the PC the worse... so fix the connection fail cause first.
    9. Windows boot to media  install can not find my HDD, sure this is common if the disk is not empty, or formatted wrong, or contains data.   (easy fix, erase the HDD 100% and now it works or test it)
    10. Why are some chips  dead forever. (answer they are obsolete)
    11. Why do Microsoft (MS) media installs kill all my HP stuff?, well MS is not HP is it?  MS when booted to say W7/10 media usb stick will erase all HP files, killing dead some drivers and all HP apps. Killing dead HP F11 recovery and its PARTITION dead.
    12. Why does W7 need 350updates, and takes days to get, well it does, unless MS makes a new media kit to slipstream all that stuff.... ask MS that,.... (I made my own,)
    13. Why did that W10 free upgrade (or bought) kill my chips,  my PC has missing features, say the sound card is dead.  (that is because PnP failed or there is no w10 driver for it , or worse the driver has no certificates valid.) ( read driver find here)

    Details of common pitfalls:
    If you use a the windows 10 install disk and , pick install, then skip ,then accept and then custom you may still get errors.  (GPT or disk not found or disk has data and blocks you) 
    Or boot to any free LIVE CD of any kind and delete all partitions. (drive 0)
    HP.com says this about that.
    or boot to the windows 10 disk, and pick "repair + advanced options + command prompt" then using Diskpart , delete at least the first 2 partitions on disk 0. (only) (I have many partitions and never ever delete them all)
      UEFI + GPT. (formats)
      If you take a HDD from PC with GPT and move it to your other PC, the UEFI will block you totally. (by design) This is not true on MBR HDD but will have vast problems, but will boot.
      This system is new, and is #1 protection, it blocks users from inserting any disk or USB media (Udisk) and then infecting the system , so that means it BLOCKS you. (both the new BIOS called UEFI and the OS conspire to block you, see?) It's a FEATURE.
      One can revert back to MBR type HDD partitions, just change BIOS-UEFI page to no more secure boot and install windows 10 fresh. Back to an old fashioned MBR system you go..  (GPT is a partition structure)
      When you install windows now, the BIOS-UEFI tells the installer the customer wants or has UEFI active now.   It is your choice !, personally I like old MBR.  (makes it easier to recover data later, under duress,etc) IMO
      First learn what you have there on your HDD/SSD, then decide where you want to go? (toss a coin?)
      • The best path is , (fresh installs) is erase the whole disk first , with it plugged in to any other PC as 2nd drive, (or 3rd , 4th whatever) (do so on even new HDD, or so claimed, many ARE NOT
      • Then set you modern system to MBR or UEFI mode
      • Last using the install disks (w8,9,10) you have no problems at all installing.
      In days past some internal HDD were pre-formatted (not by Seagate but retail chains), Fat32 or NTFS,  and most externals , all are now, (Read the box? label?)
      Some Externals (HDD/SSD) are pre-formatted to GPT. (and makes Win7 owners unhappy at new HDD time.... )(so ERASE THE DRIVE NOW)

      If you bought a new internal HDD, and the bag seal is broken?, it's not new, or was pre-formatted by someone, (who?)  keep and open mind, use a free  top brand partition tool, that can recognize vast types of formatting then can delete it in 1second flat.

      A clean and FRESH OS , Install basic steps, going beyond above install issues comments  (covering MBR methods not UEFI BIOS and mode)
      Window's: (all)
      First off , if your PC is made by a top maker, not a clone with no name or other odd makers no longer in existence. 
      A top maker (best ) is HP.com  
      If it is that or Dell , et cetera.  We must load the makers version of WINDOWS. Not Microsoft's, what will in fact fail to install many major parts of the total  delivered system new.
      There are many modes here,  startup repair, upgrade mode, and fresh install.  We are doing FRESH here.
      The first way is to boot the PC (HP examples only here)  and hit F11 and then hit, Install.  If the installer says the HDD is bad, it may be,  (not teaching HDD testing here but is in the BIOS pages.)
      The install will do everything you need, if not the HDD is bad, or the INSTALL partitions are DEAD.
      HP Windows RESTORE:  (power on and tap F11 over  and over to get the special screen for HP restore)
      If the HDD died, now or in the past F11 is now dead.
      Due to Dead HP install partitions.   The F11 key is a HP, way of giving you VIRTUAL INSTALL CD , always in the system and read, but a bad HDD kills this dead too. (XP uses F10 key on HPs)
      OK F11 is DOA,  totally missing ,dear or removed or now the HDD is actually a new SSD (you will love it):

      Go to HP.com get your Media kit. (below) Do not use Microsoft's disks, like this one....no matter what it shows there, XP,Vista, W7 up.

      All key strokes below are for my modern HP LT,  2010.(and up)
      Okay, now you have your Install Media kit , be that CD/DVD disks or a USB UDISK stick (new PCs have no CDrom drive,so....)
       This kit is best because PURE Microsoft OS disks, do not contain all drivers needed or other HP software, needed to run any laptop.
      (this stick (USB)must be plugged in before (OR CD),  or F9 can't SEE it. (this is called a forced on the fly BOOT) Fastest and the most easy, way. (or you get to fiddle boot order inside  BIOS)
      PC is off, push power button, and quickly... like a "woody wood pecker",f9,f9,f9 ,bam.(do not delay even 3 seconds our you miss your chances, to get the F9, if you fail ?,turn off PC and back on and hit F9)
      Next, is to  boot and press F9 . See photo of mine, I might show CD/DVD but mine removed, and has 2 SSD drives now.  If you can't see your stick or CD here, now, the stick or CD is bad or the CD drive is bad. If using  STICK try all USB ports !

      All modern HP PC ® do this, right now is a Linux live boot stick there, that I can run and see , gee the whole PC runs great on a LIVE STICK.  (I will now use the word stick only, and not CD or DVD again,but that works too)
      I high-light my Cruzer(tm)stick (arrow keys does that) (Cruzer here is a very very fast stick) and can be my HP install stick,  I boot that ( hit enter key) selection and the HP install windows (name your OS) comes up.
      If I  see the Windows blue screens, on a new PC it will have the W10 blue Microsoft flag.  ( can do a Repair  here, startup repair or pick INSTALL)
      (A warning is now important, if the System is UEFI-GPT and the stick is not UEFI matched, it will fail to boot any stick) (my Rufus app can make a stick that works with both formats)
      The next warning is the Microsoft Install disks all have odd rules on HDD media. Every year it gets more strict ! (UEFI is x10 more strict, and not covered here)
      Media that does not fail is pure slick ,erased HDD only. (no partitions found)
      All non MS format codes will fail here (HDD/SSD)  a complex list of sectors codes are here, any HDD can be pre-formatted for a vast number of different systems even APPLE ! OSX. (yes , endless) (a best table list is here)
      So make sure the disk is REALLY erased, (Google secure HDD erasure, vast ways exist to do that) Seen above here on
      If the HDD/SSD is new,  and not pre-formatted as many are (sadly), it will INSTALL with no problems.
      If an old HDD disk, erase it now. If it can't be erased, that is a BAD HDD, (boot booted to USB Linux stick or Windows PE live stick)
      The BIOS has  rudimentary HDD test.  run it. and if its totally dead, it will tell you that. Do so ....

      Windows 10 with UEFI , active will balk at all media inserted, with code on it.  (again for Noobs ,et cetera) (Google how to install Windows 10 on UEFI active systems)
      Windows does not know all format codes used for 39 long years, that would be near impossible to do (on the fly) or expensive beyond imagination. (so it just balks and assumes you are killing , important DATA, are you"?)
      Warning 2, the older PCs cannot boot to USB. (this is the case of "not invented yet" say in year 2001)
      Warning 3: the newest real MS(Microsoft installer) ISO FILE, is huge, and holds 32bit  and 64bit W10 in one image file, not sure how HP does that, nor care.  I must do as they tell me.  (not only that there is lots of updates and new drivers and bloat-ware to the nth degree now)
      The DVD limit is 25G bytes, (single layer) so my running joke,  is it will bloat up to that by end of 2017 ( ha ha)
      Keep in mind this is a moving target, not only are windows updates now mandatory but they are changing the ISO files, for W10  now.. The 32/64bit merge just happened.
      The current page at MS says,  at least 5GB of space,  (was 3.5 last year) that means a 4GB stick will not work now.  (you need an 8GB stick now)
      I do not know what HP does size wise here. (size wise) but The HP disk have their own APPS, their own,  security manager, and other tools and unique drivers that only work on YOUR HP PC.
      Last and not the least but is first truly, is if the PC overheats , installing , how can it ever install.  FIX bad hardware first. New fan, clean vents, new heat sink grease.
      One good news on W10 is I can do and INLINE W10 to W10 upgrade,  keeping all data, and all programs, I've done this many times now and for sure works great. (best reason ever for upgrading to W10)

      Good luck !!  I offer no warranty for anything on my page, it is not official and is  of a general nature, what problems you have can be 100s or more.  In all cases backup your data first;.
      All words on this page are in my opinion and in my personal experiences, and is not every to be considered FACT in any way shape or form.

      Parting shot:
      If you own an old XP computer, why not scrap it and buy a used  10 year or less PC at the GOODWILL® stores.. for near nothing , killing XP dead, and its  old useless hardware dead!. (get a Windows 7 box or newer !)

      My last warning will be, Windows 7,  MS will not let you download the OS with out a non OEM ,retail key"COA",  OEM keys fail,  here, it says only your PC maker can do supply this. (bull)
      Then fails to even offer it for sale, even a discount for OEM to Retail upgrade for say $50?  (my guess is they too, hate to support W7 with over 300 UPDATES + IE11 now mandatory)
      Worse yet, ? why not offer the W7 ISO with IE11 and all 300 updates slipped streamed, like the one I built.  ( MS is missing the boat here, both profits and support reduction with FULL 2017 , ISO full clean loads)
      I see windows 10 pro, now updates, with no permission, if my mouse is quite too long, what next? (there is only one cure , and that is LINUX)
      Photo's: W10 , 2 screens. Real MS install now HP.. always use HP disks first choice.!
      Click Next or Alt+N.

      Click install or Repair,  (alt+R is keyboard pick for repair) Alt+i  is installed by keyboard commands.  The Clean install is, here, pick Install, and follow instructions.
      Install, Skip, Accept, click custom see this? (of more complex its GPT disk )  below is MBR setup, the 2 extra partitions on mine are Restore point partitions and one extra by me, for same. (10% of HDD is for restore points, I have here.)
      If doing a fresh install, delete all you see here, not data to lose. If you have date STOP and backup your  data now.

      here is GPT disk,  and You being blocked,.

      Here is me on the CD boot, page going to command prompt.  I typed, Diskpart, waited for 5 seconds, then typed, "list disk"  shows that I have 4 hard disk, no, SSD, and 3 HDD. If my external is plugged in (eSATA) it's 4 HDD (2GB)

      To Erase Disk 0 (not me it's my boot SSD)
      but if you wanted to,  ?  
      to Erase disk0, you would  type, " select disk 0" with no quotes and LAST type, "CLEAN"  (if you get GPT errors, you need to learn how to work GPT, Google how now)

      CMD prompt = DOS prompt = command line human interface,
      We are using command prompt (admin) windows+X key see that?
      Long term perspectives on formats:
      My first PC was not IBM it was S100 NorthStar, running Digital Research CP/M 80 and later D.R .DOS,  OS, I had WordStar then and compliers and Basic. I later added a 5MB Seagate Hard disk drive. (expensive) formated to code
      52h , that MS can't figure out.
      CP/m is clone of DEC RT-11, and MS DOS was a clone of CP/M.  If you lived then and used them all as we did, this was obvious. We built systems using them all, as a controller.

      Just be aware that Microsoft windows does  not like , formats not used (or invented) by Microsoft, it will balk or say hard drive missing, or other odd messages. (Or is GPT formatted)
      The same holds true after  Virus  corrupts your HDD structures of ANY KIND.  (partition, MBR , or format)
      Learn to erase drives, and save buying a new drive, when yours is perfectly okay.  (Linux erase is free, use  that!)

      WINDOWS 7 ,  Fresh Install steps, step by step.

      WINDOW 10 , 
      Fresh Install steps, step by step.

      Why not to upgrade to W10: (HP only reasons)

      HP Secrets on DRIVER/ packs. (FAQ and facts)  

      A list of all ways, drivers magically work,  to how a tech gets them the hard way.
      1. The PC came working,  day one,  and came with F11 key (2006 and newer?) to reload the OS and drivers from HP.
      2. The other way to get drivers is to let windows plug and play find them. (be internet  connected) XP this is now dead, and spring 2017, Vista is dead and it's PnP is dead.
      3. Usea  Plug and play PCI scanner "sniffer"   the scanner and fetch them directly from the maker of your dead chip.
      4. All about  the  topic of   drivers and  how to use and  learn what chips you have. 
      5. HP has your driver why not get them from HP? the files are named SP12345.exe (a fake name but formatted like this)
      6. HP has a support assistant why not run this App. from HP.

      Factoids: (OS means Operation System)
      1. The driver must match your OS.  ( sure there are exceptions but never count on it or look "SUNK" like the Titantic?
      2. The chips in your PC do not work on all versions (14) of Microsoft windows. Not hardly and worse many are not made now.
      3. HP and MS ended support on XP and VISTA,. and older long long ago.  (just w7 and 10 are supported now) 2017
      4.  HP does not support W7,W8,W10 on all PC's ever made back to 1984, Sorry THEY DO NOT!
      5. The makers of  vast chips do not support W7,W8, or W10 in many cases, in fact the makers can  be NO LONGER IN BUSINESS !!!
      6. The HP drivers must all match as a set and correct versions and be loaded in the correct order,
      7. The HP drivers must match your PC and OS , the best 2 tools for that is do fresh HP install of OS, or use HP's great "HP SoftPaq Download Manager" , app, seen in the drivers page, under, Software Solutions(27) (mine is here , not yours)
      8. Newer PC's can use this tool to get the correct drivers. (Support Assistant)
      9. The last trick is easy, get all your drivers now, download them and put them somewhere, CD-r, USB Stick , somewhere that won't be lost after HP deletes them all (they will) at the end of  10 years support.
      10. Learn that some motherboards, with same PC name have 6 different network chips, 3 Video GPU and 3 sound chips used in production run, mixing these drivers up , you will fail.

      DIY: the hard way, can work if lucky , but learn that W10 has vast things that do not work under W10,  Microsoft hints it does well but they crossfingers behind back and hold a note there (10 years or newer) grin !  My flat bed scanner has zero support as do VAST printers. (and old USB devices)
      It is possible to LOAD A REAL Microsoft windows 10 OS disk or USB stick and install a pure Microsoft OS, but then you need to load all the HP SP12345.exe packs, so all the HP hardware works and plays as a team.
      Done so many times. (but on my LT many packs fail for wrong OS, lucky for me, I did not need the ones that failed. (fingerprint reader was one , and HDD gravity protector dead and 3, the whole security pack fails.)
      One of the key drivers to get working is wired internet chip drivers then when working you can get all the others using this new PC. (fresh loaded) Using an Ethernet cable for best speed in all steps.
      My (LT) uses a the
      Intel 82577LM chip, (stated clear as day  at HP.com and has HP  driver there)
      There are only 4 ways to get good drivers.
      • W7 /10 let it   run Plug and plug and play (PnP ) internet connected first.  (get lucky)
      • At HP.com they have all your driver there, if its not too old.  Past 10 years from last model # made, it ends, 10 years later.  Keep in mind there are series of PCs, like DV6-1000 , 2000 and up....
      • You go to Device Manager (DM) and find the full name and spec of the missing driver (right click update drifver) or do the below.
      • Go to the makers site and get it from them the maker of the CHIP THAT IS DEAD. (warning most chip old are not supported now, for sure on new OS) or the maker is gone.

      Example WIFI chip DEAD:
      What if the PC is too old , well I can go to (say wifi chip made by intel.com and get it. But there is no W10 there, but by pure luck the W7 driver works on W10 just fine.
      If you chip maker dead, then what?  You can't upgrade.
      On mine the HP wonderful Softpaq, app, fails, for no w10 support, this app, loads all driver in automatic fashion
      Then next best way is go to Device, manager"DM", click on dead devices and do a right click update driver now,  be connected to the internet or this will probably fail.
      DM dead devices are (missing,unknown,yellow or red marked)
      Last and very useful is how to find what chips (true names) are in your PC  and then find a matching OS driver, at the chip makers web site, (we run sniffer3)

      There are many pitfalls with drivers , it has always been that way but Plug and Play  (PnP was designed to lessen this impact)
      What are they, I will make a bullet list , as I've seen them all and cure them all if possible. (some are not)
      Hard fails. (all from a pure HP perspective! and wanting all the features you PAID FOR !)
      • Last and not the least you can at any time press F11 at boot time and reload it all from scratch , putting all the above back working 100% just like  it was DAY1 new. You sure can.

      I can also get a copy of WINDOWS, 10, LIVE PE BOOT DISK (DVD) OR USE  LIVE BOOT USB DRIVE, and test the whole computer to see if W10 can in fact do all the things I need.

      We can run Linux Live or a WINDOWS PE disk, LIVE.
      (in 1/2 the cases it will not do that, missing key drivers)

      Good luck !

      NOISE,  that is Abnormal noise?
      My PC has  4 or more fans, they all make noise new but is not too much,  but all old PC's ,  the old fans all fail (5years is a good life), all do that and is called BAD bearing's.(inside the fan)
      Most laptops have at least 1 fan and it too can make abnormal noises if bad or just packed in lent, all do that, all pack up, and must be cleaned, or replaced,  bad is bad, no reason to wonder what to do , replace it.
      One guy told me "Gee my PC is making noise", what noise?, he says "it squeals."  We discover it's the mother board PIEZO beeper screaming bloody murder, at a very high frequency only dogs and some humans can hear, 20kHz ? (20,000 Hertz)
      If he read his manual on his PC it tells you, there are beep codes.  and one code is continuous beep for bad RAM.  (RTM read your manual , PC uses different BIOS and they all beep differently so read your manual first, then wonder why)

      My 4 fans are: (desk top) all can make noise, for 2 reason, it's dirty (lent packed) or bad fan.
      1. CPU Fan, clogs with lent every year, and if ignored (bad) it will make noise as the lent packs it up. The CPU heat sink fins pack first, and is super bad to have that happen and ignore it.
      2. GPU fan, yes my powerful Graphics  card has a fan. It packs with lent every year.
      3. The PSU has a fan.  It too  fails or packs in lent.
      4. The Rear of my huge PC  case has this huge 120mm  slow speed silent fan, and makes no noise, and mostly does not pack in lint, it's just too big.
      In all cases, (no pun) I use a cheap $5 stethoscope sold at all auto parts stores on earth, to listen at and   for bad fan bearings., or to see which fan is in trouble.?
      Or put a long screw driver to your ear , handle ear, and blade tip to FUT (fan under test) casings.  Got noise?, it's bad. end story. (yah replace it)  I also have and electronic stethoscope $25 for finding remote noises, safely.
      Fans can stall, chatter, scream, buzz, rattle and chirp, bad is bad. no need fool around , replace it now. (after getting it clean and it still makes a racket)
      If the CPU fan stalls, the CPU shuts down then the BIOS sets beeping codes for you guessed it, CPU is dead or on my new PC , CPU has OVERHEATED. Learn that all Intel and AMD CPUs can in fact shut them selves off, or slow down first. (by DESIGN) overheated.
      To learn what a new fan sounds like?, test a new fan. BINGO.

      Jargon buzz words.

      LT = Laptop, DT = Desktop
      PC ,  any personal computer, even 1985 to now has BIOS.
      CPU the Center processing unit, (the main brain,  Alan Turing's dread, RIP)
      GPU , Graphics Process....unit.... (aka as the VIDEO chip or Graphics chip or Video card in a DT)
      BIOS, basic input output system now called UEFI.
      HDD, hard disk drive, SSD solid state drive (FAST), SSD is the best upgrade you will ever see !
      CD/DVD or BD,   are all optical media , those old silver spinning disks we bought years ago and now your LT has no more,  these magic spinning disks.(or its optical DRIVE)
      USB , universal serial bus.. you can plug in vast things here and they work like magic, (the magic of PnP )
      PnP, this is Plug and Play, (pray?)  It's a system (magic) that discovers you just  connected something new, and with the help of the internet , the correct software driver is installed.
      Driver, what is a driver? its the most low level chuck of software that makes all unique hardware work, for sure chips. (all hardware has a matching correct driver or it fails to function correctly or at all)
      OS = Operating Systems,  be it XP (ended 3 years ago 2014) Vista (now dead  April 11, 2017 ) W7, W8 or W10 or LINUX.  (avoid XP it is, in fact, a virus magnet from H3LL)
      CMOS - this is special memory that does not forget, if the 3v CMOS battery is good and is the memory storage for all BIOS data, parameters, you setup,  and if you pull said battery , the BIOS forgets what to boot from , not a wise idea pulling it (unless you learn how to use BIOS)
      PSU is  a power supply unit in any desktop.,  The LT has an external power pack , mine is just 19vdc power, 100watts. do not guess the watts, use the correct voltage and watts  or more watts and win. (your HP, service manual tells you the correct power to use)
      DC direct current as in Volts.  measure the volts in its pins, with a tool called a voltmeter(or DMM). end guessing. Tool costs $20 at Walmart. (On a LT check for 19vdc. on a desk top check all listed pin voltages , listed on this sticker on said PSU.
      MOBO = slang for motherboard.  That huge green card filling the base of the LT case.
      Heat sink thermal compound, that magic grease (known as heat sink grease) if missing or reused,  fails and the processors overheat slows down then turn  itself off , or worse burns up
      (fan not dead? fans not packed in lint?, vents not packed in lint? or the whole system of vents packed in lent/dust) we check the heat sinks.   

      Warning some PC's have  cheap (bad) heat sink interface compound, (acts like Glue not grease) that dries out and gets hard, and when you bump the PC?, this critcal interface cracks, and becomes USELESS now. The cure is below:
      • I use only  "Shin-Etsu x23"  brand from JAPAN ,any on this list are good. and not clones or weaker fake grease sold from China. 
      • I use G751 grease from SHIN and love it, I use this on the hotter running CPU and GPU's,  On Laptops the CPU has  very tiny landing pad, and is hard to get good heat conductivity to the HEAT PIPE,
      • Thermal conductivity (W/m•°C)  (<< read the spec, and buy only products that promise to meet this spec.)
      •  (do not buy counterfeit junk from China! ,warning China counterfeits this great product from JAPAN!)
      • The old Intel I-5 a slow processor does not need expensive grease here, only the hot fastest processors need the above,SHIN grease. (even old Dow 340 grease works, on slow CPU, I even have huge full tube that was made in 1975 that is still good !) Gold and sliver is snake oil.
      • Heat sink, is a metal device and with heat transfer pipes on LT,  and  fan to expel heat from the processor. (CPU and GPU) on DT The SINK  has huge fins and a fan.  It must use the the above THERMAL  compounds.
      • Processor, that huge magic chip there from Intel (or AMD) with Millions  transistors inside. The i-8080 had 4,500. back the first IBM PC had 29,000.   Some processors burn 100watts of heat, speed is NOT FREE and will burn lots of power, under load and full speed.
      • Most of my processors never go much hotter than 55°C (Centigrade) We run a free software APP that lets you see the heat from all processors and cores., in REAL TIME. Do so and win, the battle of heat.
      VGA-, Video Graphics adapter, seen on rear of LT to use  any DT external screens. (mine has HDMI port tool for connection to a TV) also used for a projection system .
      LCD-  a liquid crystal Display, either old CCFL back lighted, or modern LED back lighted. The former loves to fail.
      Chip- = gross slang for , fully integrated circuits of any kind from 1970s to now.  At vast different levels of complexity.  Open up your PC see that MOBO, see all those chips, bingo. chips. (square-ish and black, and flat)
      SMD - Surface mounted devices.  & SMT , surface mounting Technology.
      SMD- security chip is a chip (tiny) TPM chip that holds the BIOS password.

      Backup-., is the process and goal of having your precious data copied somewhere but "NOT HERE."  (not this dead PC) Know that hard drives do fail, and that a virus can block all files in your Windows documents folders...or erase them...

      SLAT what is it and why must we have it?:
      SLAT is a Hyper-V Technology introduced in Intel and AMD processors but with a different name. Intel calls it as Extended Page Table (EPT), where as AMD calls it as Rapid Virtualization Indexing (RVI)"
      Second Level Address Translation
      or virtualization-based security (VBS).
      This hardware makes security work better.
      I like and hate windows, 10, but the newer more secure permissions ,on system folders, wins me over, Windows SLAT usage is worth every penny, if you do financial, work it  needs  Intel/AMD processor that has SLAT.  The AMD list is here.

      I used coreinfo.exe from Microsoft) to see if my CPU supports windows 10 VBS security,  mine does and is why I'm running windows 10 (besides was free) This is all good news, these newer security fixes... now and in the future.
      My CPU is FX series and it runs SLAT , as does windows 8/8.1
      AMD processors that support AMD Virtualization™ (AMD-V™) Technology with Rapid Virtualization Indexing (RVI), also known as nested page tables or Second Level Address Translation (SLAT) necessary to support Hyper-V virtualization technology in Microsoft® Windows® 8. (up)
      With the right hardware, your system can attain this level of security, See DEVICE GUARD HERE:

      Read more here, on W10 security, I say, use it.

      This last section is for UPgrades and all my most favorite links.  First I'll do my links:
      All the below are OFFSITE , links to top sources. (I do not run the world, nor run these sites)
      First off , if using your HP install media kit, from HP.com you'd not be here, at all.  If HP does not support W10, then why go any further?, if you must do that then that is Geek level system Upgrades, read on...

      #1: is Windows PE,  why spend $120 at Microsoft.com for say Windows 10 retail,  OS, only to find out It don't run right on you old PC. ? (missing drivers, system now to slow, or your chips are dead, too old, and not longer supported by ANYONE ON EARTH)
      Enter WINDOWS PE live. (boot CD or BOOT USB STICK) does this PC work perfectly NOW?

      #2-Is Your PC acting sick?, so you boot to a live Linux disk or the above. and learn in 5 minutes work, gee, my PC is ok , only my HDD is bad or the infected OS on it is WRECKED.   I recommend Ubuntu LIVE CD. (but installed on a USB STICK, using RUFUS)
      #3: The PCI scanner to find all chips in your PC , use this when you upgrade and now many chips are dead, ( yah, you did that)
      #4: OMG 1,  what are those funny codes seen inside  my chips,  well those are the Makers name code and the product code, (device)  and is covered here in the PCI data base..  Look them up, first.(then you get to find a matching driver for them.)
      #5  What if you wanted to download some machine code (programs) and were afraid, (do be) what to do ? well, use total Virus first.(on it)
      Your PC has a full A/V (antiVirus ) package installed already, mine runs pure MS defender that is part of W10.  What you use is your call, but you must have this protection or all hope is lost. !!!
      #6:  What if you PC is infected?,(if XP it always will be...it's a virus magnet)  We run Eset.com  online scanner. (click scan now) Eset is very powerful, from my personal experiences.
      #7:  Malware?.  Run Malwarebytes free,  and others, there are some deep scanners, that work very well. Learn that no single scanner finds all malware. ever.
      #8: If all this sounds hard, tedious and complex? , well sure it is, it's Geek city, here,  why not just get the HP media kit and reload the OS, or hit F10 or F11 at boot time  (the 2 keys changed about Vista release at HP, your  service manual on your PC tells you all this... and more)
      #9: Run MS ,  SFC /scannow in the Command prompt box. (run box) elevated command prompt.
      #10:Run MS, MRT.EXE in the same run box.  do a deep scan. (free tool inside W10) (I also do a deep "C:/Windows/" scan on one folder. )
      #11: Learn that moving your HDD to another system and doing deep scans on said infected HDD, (or SSD) is way more effective due to the fact that its not booted, and the virus can not HIDE from you. (learn this one fact and save the HDD)( say now it's the E: drive on PC #2)
      #12: Run CCleaner (free) from Piriform do not from any other site or it will be INFECTED.
      #13:Root kit cleaners. Try here to clean this nasty code off your computer.

      Know that some infections can never be removed, totally, some even hide or are time released.  On my PC,  a laptop the cure is the F11 key, fully documented at HP,com
      Always keep backed up. (data backed up , private)
      Now some words on upgrades, do not upgrade unless , 2 authorities (or you) tell you its ok to do so,  HP.com lists all OS that is supported on your PC box.  Some support only 1 OS others 3. The HP pages are shown in the link above, read them.
      The 2nd authority is MS,, Microsoft.com   They had a qualified venders list QVL that lists PC's known to work with  pre W10.  It seems MS stopped doing this, you can't look them up, now. (wow, that SUCKS swap gas !)
      MS has WHQL drivers for chips, if one is missing for your PC, guess what? that chip goes dead.   Windows 10 now can get drivers from your neighbors PC, what?  How this can be safe, I'm clueless but is due to proper certificates.
      The last trick mentioned above, in brief is that you the owner can run Windows 10 LIVE CD to see if you like it.  You sure can., #1 above links you to THAT.
      Learn that the HP was sent working 100%, new, but if you loaded the wrong OS using the wrong disk things will for sure not work and all HP programs will be missing,  and many drivers dead.
      If lucky (many are not) the old PC has a missing wifi driver, and lucky you, Intel made this chip and has a W10 driver for it, and it works, but if that old chip is say for a Realtek WIFI chip not made  now, and will never have a W7./W8 nor W10 driver ever, you are sunk.

      Dead chips,  one could buy say, a USB WIFI dongle and use that.   
      XP is known to fail many USB devices, and to fail many old and new CD/DVD drives, and endless source of trouble XP is and was. Get rid if XP is the solution !

      The finger print scanner now dead, (HP feature) or the HP security package now DEAD>?  Just to name  few.  (one more the HP hardrive protector chip, now dead) Need I list all HP features, dead? now?

        chip makers are no longer in business (or just don't support this chip now).
      Plug and Play (PnP) is great Manything, but can not magically bring back the DEAD. Sorry , if you have  newer PC and plug in the dead, why do you expect it to work (it can if you have the luck of the Irish , I do hope so)

      I see folks online plugging in a 1999 webCAM,  into a newer Windows 10 PC, and then wonder why there is no driver now,  back then it was VISTA or worse XP or Windows 2000, and died as  a product  then

      A/V  AntiVirus , what to do after the fact, oops?  FAQ:
      What can I do?
      Answer,  be running Windows 10.  (it was free for a 1 full year, 2016 and if serious about  being protected,  you'd be there now, so I will  assume you are not running the other 13+ MS operating systems.
      The answer is (run all online A/V programs, as seen at ESET  ONLINE, is one of the best.

      Better is make the Microsoft Defender boot DVD or USB stick boot that and scan  the whole PC for sure boot drive. (boot this media stick/DVD now) and scan.
      Here is a great list of off line or online A/V scanners (for sure off line is best, drive removed from infected system and attached like this.
      Scan only the infected drive in total, is best and not booted from the infected drive. Best Best.

      If that fails?,  reload the OS.

      Prevention is a complex topic, (endless for sure) But I run MS defender with Malwarebytes, +Winpatrol + Security task managers, spy protector..  ( w7/w8/w10 I did this with no problems)

      Lies or half truths or worse selective statistics.
      The lie #1 is Windows v10 ,  will run 99.9% of all old programs.
      • Sure it's probably true  for most folks, , well that is because, most folks don't run or use many Applications. (full blown in the program files folder) apps.  Most run nothing at all,  zero apps. or run only SKYPE (or  "What's up" app)  (all w7 certified too)
        The truth may be, most folks only read their mail and cruise the web , running IE11 now.(or deity help you EDGE)
      • Sure if they want to run XP WORD it runs in W10, sure but may take XP compatibility mode to run. (right click application EXE pick that)
      • It won't run many old printer programs, nor there old drivers. nor my loved,  UMAX flat bet scanner is now DEAD.  (sure most folks have no scanners, like me)
      • New PC's are 64bit and will not run all your relic, 16bit, GAMES, like relic DUKE Nukem? 1991 ! nor runs old DRM schemes, protecting those old games. (the install disk CD now FAILs )
      • Not to meantion all those older now dead WEB  CAMS,  (no driver w10) or 1000s of USB device now dead, from year 2000 to year 2006) vast things do not work.  (sure all are old)
      • It will not run my be-loved PSP7(PaintShopPro),   I use paint.net now (+free plugin's wow)  and Zoner photo studio 64 ($50) and had to trash my expensive Corel PSP x9 due to , it's a slug , and is full of addware, and bloat, I hated it) Zoner is X9 like,but 100x faster.and no.
      • If you are not most folks then it is a lie!  (some folks have vast programs they use, even CAD/CAM or other tools for CARS OBD2 scanners, and lots more.
      • What may be true is MS arrogance that thanks they know, all those programs you had to abondone! (nor the cost of doing that, and replacing that) . In MY OPINION.! 
      • Maybe it is more  true , with Windows 10 pro and Hyper-v loaded and the you install old XP there as a VM and run old things  from there?
      • Windows 10 does not support vast numbers of drivers, now. (but MS thinks nobody needs those, so, is not added to that 99.9% list.
        In the end, only fate rules what failed, luck , fate and the life of all parts in all electronics made.
      Most parts in any PC have a 20 year life span, but not the batteries, of ANY KIND.
      The BIOS can hold data for 100 years ask Intel !, (in the ROM , never the CMOS NVRAM due to coin failures)
      The HDD lasts about 10 years not dropped. (or hit running) drop heights of only 3feet (1m) are FAIL TIME. 100Gs bad. Run the SMART TESTS yet.?
      In all cases anything can fail at any time.
      Advice ? buy a PC newer than 2006 year,  and if a laptop skip year 2008 (solderball failures) buy  real desktop so it's easy to fix, easy to upgrade and uses standardized parts,  then own  a dirt chip Chrome book and when it fails crush it .(the Chrome book is toaster like)

      Boy Scout , motto , Be Prepared? Estote Parati
      • Have a spare battery for the Laptop? $15 whooping bucks.
      • Spare power pack for same.? Same price.
      • At least one coin cell in the tool box $2, and a DMM meter $20 to check for 19vdc from power pack, to laptop or all voltages seen here.?
      • A Live LINUX boot Disk or USB stick so you see you PC run, and run HDD tests>? Free with stick in hand.
      • Read the HP service manual yet, to see where thing are inside? ZERO $, free.
      One can  be prepared or pay the man later in a panic.

      GOOD LUCK fixing your PC !   There are only about 20 parts to change out and fix your PC, or just F11 reload the OS. 
      My goal here is to cover all ways for major things dead in PCs or Servers. (with no bit flipping, I let "IT" play that silly endless games! ) I do show some BIOS bit flipping ! But must to do the goal 1)
      I consider most software equal to a dirty diaper, change it often !
      This site is free of all spying or any kind , no binary code or scripts here ever. (but some links to the most safe I can find)  This site is also free of paid pro web publishers, just some lazy dimbulbs rantings.
      No spying , spam , scripts or any tracking here, no machine codes here. No begging here, no dontations asked nor accepted. 100% fat/surgar/gulten free. 100% Politics free.
      The only scripts here is the freefind script to allow searching, a very important feature of any website,  (I can't crosslink everything so... this works great) the Free find uses fuzzy logic too, so finds things even spelled wrong)
      Zero exploitation here, (just text , links and photos only) We do not warrantee what you find on other websites, ever, nor is that possible !   This also mean every page on this domain, same statement here.

      There is no warranty here of any kind , for these rumors posted here.  (This page is only for me (but shared) to help me remember things I tend to forget, due to OLD AGE.  You are welcome to read my personal journal.

      Under  always....
      My favorite Programs are:
      Firefox v56 with the great  plug-in called NoScript !
      My favorite online tool is Virustotal.
      AnyDesk™ remote desktop .
      And best of all O&O shutup10.  and Stardocks great START10™.

      V23 10-9-2017 (a crude rough draft  Journal , nothing more.....)   I recommend  this Domain hosting service. INTERSERVER.net

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